You’ll want to quickly master your tone and communication templates for customers for pre- and post-purchase inquiries.Ĭustomer service communications are an often-underused way to make your brand voice shine and genuinely delight customers. There will be lots of communication/messages from buyers.Īs with any sales channel, on Facebook Marketplace you’ll receive questions from people who are interested in purchasing your product or from people who have already purchased and are organizing how they will receive the item. If it doesn’t, you could run into issues managing inventory counts or keeping listings up-to-date. When reviewing whether or not your business wants to sell on Facebook Marketplace, ensure that they integrate with the platform. Not every ecommerce business platform syncs up with Facebook. Not all ecommerce platforms sync with Facebook Marketplace. Your reputation as an online seller will suffer if anything does come up. Orders must be shipped within 3 days and received within 7 days.Īfter you sell an item on Facebook Marketplace, you have three business days from checkout to ship it using any carrier that has tracking services.įor sellers used to different delivery methods, you will want to readjust to ensure that your items arrive in a timely manner and that there aren't any issues. Things to Consider When Selling on Facebook Marketplace
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